Credit Card Dispute Processing Platform

  • Enhanced workflow and analytics.
  • Compliance and regulatory control.
  • Up to a 40% reduction in operating costs and higher customer satisfaction.


About Us

Finscend’s Banking Dispute Platform (BDP), which was introduced in 2018, is the most technologically advanced solution of its kind.

BDP was conceived and designed for banks, other financial institutions and credit card issuers by financial industry veterans who have a first-hand professional understanding of the challenges of dispute resolution.

The core of this unique solution is an AI-driven engine that streamlines the entire dispute process by offering real-time reporting, batch processing, fraud monitoring, and an enterprise user account area. BDP employs proprietary tools to ensure that it integrates seamlessly within the banking ecosystem, and it works in tandem with Visa® and Mastercard® schemes.

By deploying BDP, banks can reduce the costs of chargebacks by an estimated 40 percent and significantly increase cardholder satisfaction.

Finscend is a proud Corporate Member of the Independent Community Bankers of America.®

Platform Benefits

The Finscend Bank Dispute Platform (BDP)

End-to-End Integration

Integrate all the data that is needed to handle a credit card dispute from transactions to chargeback

Real Time Analytics

With intuitive Dashboards that include drill down KPI, you can finally understand what is really going on

AI DoN Scoring

Finscend unique proprietary AI DoN (Dispute or Not) determines the best approach for each dispute

Focused Dispute Processing

Finscend’s Bank Dispute Platform helps focus dispute processing on what is needed, when it is needed. No more spending hours on disputes that end up costing your bank more money in processing than the value of the dispute.

Lower Cost & Happy Customers

Focused processing lowers costs and improves customer satisfaction. With Finscend’s BDP, dispute processing converts from regulated processing to customer satisfaction processing.


White Papers

Finscend is pleased to share with the banking and financial services industries its analyses of key topics. We invite you to download our latest White Papers:

Dispute Resolution Market

Dispute processing is big business


Visa processed nearly $11.6 trillion in transactions in 2019 and garners just over 50% of the global market

Fraud-Related Disputes

The Nilson Report notes that for every $100 spent via credit and debit cards, slightly over 7% is a direct result of fraud

In 2019, an average of $16.2 billion was charged daily using the 926 million Mastercards in circulation worldwide

Finscend’s Proprietary Solution

Based on years of consulting experience

  • Today, dispute processing is carried out with few technological enhancements. Technology is being used, but not in a consistent end-to-end fashion. It does not necessarily connect all the critical data points or even assist in routine tasks.
  • The initial steps in the dispute process, therefore, can take anywhere from 50 to 160 minutes before a chargeback has been raised.
  • Banks should treat the dispute process like any other customer touchpoint and do what they need to do in order to retain the customer.
  • Finscend technology is based on years of consulting experience. The algorithms are being developed from methods we have used in assisting hundreds of banks process thousands of chargeback cases for cardholders.

Finscend Team

Aaron Lazor

// CEO & Founder

CEO and co-founder of FBX Group. A Chicago native, Aaron holds a B.A. in economics from the University of Illinois. He previously worked for five years as an Assistant Vice President at Chase Bank and has 10 years of experience as a Chief Financial Officer, Chief Operations Officer and Chief Regulations Officer for various European investment firms such as FXCM and Rodeler Limited.

Moshe Teren

// CTO & Founder

CTO of FBX Group. A Chicago native, Moshe holds a B.A. from University of Illinois-Chicago and an MSM/MBA from Boston University. He is a seasoned hi-tech entrepreneur with early roots in corporate enterprise technology, having worked at the Chicago Mercantile Exchange and Intel Electronics, and was VP of R&D for Wall Street-based financial tech start-up News Alert/Inlumen. Since 2000 he has founded and co-founded hi-tech startups, including Imvite (2004) and Streaming The Net (2009).

Hershel Safer

// Chief Data Scientist

Michael Cohen

// Chief Marketing Officer

 Izzy Bromberg

// Director of Product Management

Yaron Amir

// Senior DevOps Manager

Ronna T.

// Senior Programmer

M. Buxner

// Programmer

Ofir Reuven

// Product Designer

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