Intelligent
Credit and Debit Card Dispute Processing Platform
- Enhanced workflow and analytics.
- Compliance and regulatory control.
- Up to a 40% reduction in operating costs and higher customer satisfaction.
Platform Benefits
The Finscend Bank Dispute Platform (BDP)
End-to-End Integration
Integrate all the data that is needed to handle a credit card dispute from transactions to chargeback
Real Time Analytics
With intuitive Dashboards that include drill down KPI, you can finally understand what is really going on
AI DoN Scoring
Finscend unique proprietary AI DoN (Dispute or Not) determines the best approach for each dispute
Focused Dispute Processing
Finscend’s Bank Dispute Platform helps focus dispute processing on what is needed, when it is needed. No more spending hours on disputes that end up costing your bank more money in processing than the value of the dispute.
Lower Cost & Happy Customers
Focused processing lowers costs and improves customer satisfaction. With Finscend’s BDP, dispute processing converts from regulated processing to customer satisfaction processing.
White Papers
Finscend is pleased to share with the banking and financial services industries its analyses of key topics. We invite you to download our latest White Papers:
Dispute Resolution Market
Dispute processing is big business
Visa processed nearly $11.6 trillion in transactions in 2019 and garners just over 50% of the global market
Fraud-Related Disputes
The Nilson Report notes that for every $100 spent via credit and debit cards, slightly over 7% is a direct result of fraud
In 2019, an average of $16.2 billion was charged daily using the 926 million Mastercards in circulation worldwide
Finscend’s Proprietary Solution
Based on years of consulting experience
- Today, dispute processing is carried out with few technological enhancements. Technology is being used, but not in a consistent end-to-end fashion. It does not necessarily connect all the critical data points or even assist in routine tasks.
- The initial steps in the dispute process, therefore, can take anywhere from 50 to 160 minutes before a chargeback has been raised.
- Banks should treat the dispute process like any other customer touchpoint and do what they need to do in order to retain the customer.
- Finscend technology is based on years of consulting experience. The algorithms are being developed from methods we have used in assisting hundreds of banks process thousands of chargeback cases for cardholders.
