Intelligent
Credit Card Dispute Processing Platform
- Enhanced workflow and analytics.
- Compliance and regulatory control.
- Up to a 40% reduction in operating costs and higher customer satisfaction.
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About Us
Finscend’s Banking Dispute Platform (BDP), which was introduced in 2018, is the most technologically advanced solution of its kind.
BDP was conceived and designed for banks, other financial institutions and credit card issuers by financial industry veterans who have a first-hand professional understanding of the challenges of dispute resolution.
The core of this unique solution is an AI-driven engine that streamlines the entire dispute process by offering real-time reporting, batch processing, fraud monitoring, and an an enterprise user account area. BDP employs proprietary tools to ensure that it integrates seamlessly within the banking ecosystem, and it works in tandem with Visa® and Mastercard® schemes.
By deploying BDP, banks can reduce the costs of chargebacks by an estimated 25 percent and significantly increase cardholder satisfaction.

Platform Benefits
The Finscend Bank Dispute Platform (BDP)
End-to-End Integration
Integrate all the data that is needed to handle a credit card dispute from transactions to chargeback
Real Time Analytics
With intuitive Dashboards that include drill down KPI, you can finally understand what is really going on
AI DoN Scoring
Finscend unique proprietary AI DoN (Dispute or Not) determines the best approach for each dispute

Focused Dispute Processing
Finscend’s Bank Dispute Platform helps focus dispute processing on what is needed, when it is needed. No more spending hours on disputes that end up costing your bank more money in processing than the value of the dispute.

Lower Cost & Happy Customers
Focused processing lowers costs and improves customer satisfaction. With Finscend’s BDP, dispute processing converts from regulated processing to customer satisfaction processing.
The Real Cost of Dispute Processing
Dispute processing is big business. According to McKinsey Consulting the top 15 banks in the U.S. spend $3 billion annually to handle their own dispute processing.
Finscend is revolutionizing the way disputes are processed by creating a solution that will streamline and simplify the entire process.
The Finscend Bank Dispute Platform (BDP) will reduce a bank’s dispute processing expenses by up to 40 percent. This will be accomplished by:
- The creation of a seamless end-to-end system that begins with customer onboarding and extends all the way to chargeback processing (when needed).
- Placing all relevant information onto one clear dashboard that allows bank personnel to quickly process disputes and their managers to monitor workloads and analyze data.
- Providing an AI-generated score that indicates what the best outcome would be for any dispute.
Apart from slashing operating costs, the combination of these three critical tools in one single platform will dramatically expedite dispute processing, ensure compliance and increase customer satisfaction.
Dispute Resolution Market
Dispute processing is big business

Visa processed nearly $9 trillion in transactions in 2016 and garners over 50% of the market

Fraud-Related Disputes
The Nilson Report notes that for every $100 spent via credit and debit cards, slightly over 7% is a direct result of fraud

There are nearly one
billion MasterCard users worldwide

Finscend’s Proprietary Solution
Based on years of consulting experience
- Today, dispute processing is carried out with few technological enhancements. Technology is being used, but not in a consistent end-to-end fashion. It does not necessarily connect all the critical data points or even assist in routine tasks.
- The initial steps in the dispute process, therefore, can take anywhere from 50 to 160 minutes before a chargeback has been raised.
- Banks should treat the dispute process like any other customer touchpoint and do what they need to do in order to retain the customer.
- Finscend technology is based on years of consulting experience. The algorithms are being developed from methods we have used in assisting hundreds of banks process thousands of chargeback cases for cardholders.
Finscend Team

Aaron Lazor
// CEO & Founder

Moshe Teren
// CTO & Founder

Hershel Safer
// Chief Data Scientist

Michael Cohen
// Chief Marketing Officer

Izzy Bromberg
// Director of Product Management

Yaron Amir
// Senior DevOps Manager

Ronna T.
// Senior Programmer

M. Buxner
// Programmer
