Credit Card Dispute Processing Platform
Finscend’s Banking Dispute Platform (BDP), which was introduced in 2018, is the most technologically advanced solution of its kind.
BDP was conceived and designed for banks, other financial institutions and credit card issuers by financial industry veterans who have a first-hand professional understanding of the challenges of dispute resolution.
The core of this unique solution is an AI-driven engine that streamlines the entire dispute process by offering real-time reporting, batch processing, fraud monitoring, and an an enterprise user account area. BDP employs proprietary tools to ensure that it integrates seamlessly within the banking ecosystem, and it works in tandem with Visa® and Mastercard® schemes.
By deploying BDP, banks can reduce the costs of chargebacks by an estimated 40 percent and significantly increase cardholder satisfaction.
The Finscend Bank Dispute Platform (BDP)
Integrate all the data that is needed to handle a credit card dispute from transactions to chargeback
Real Time Analytics
With intuitive Dashboards that include drill down KPI, you can finally understand what is really going on
AI DoN Scoring
Finscend unique proprietary AI DoN (Dispute or Not) determines the best approach for each dispute
Focused Dispute Processing
Finscend’s Bank Dispute Platform helps focus dispute processing on what is needed, when it is needed. No more spending hours on disputes that end up costing your bank more money in processing than the value of the dispute.
Lower Cost & Happy Customers
Focused processing lowers costs and improves customer satisfaction. With Finscend’s BDP, dispute processing converts from regulated processing to customer satisfaction processing.
Finscend is pleased to share with the banking and financial services industries its analyses of key topics. We invite you to download our latest White Papers: